brazen_dude
Registered User
- Messages
- 114
I am a UTV customer for both Broadband(1MB) and Phone line... Recently as part of come back to Eircom scheme i signed up with Eircom on a condition that i will be given a 3MB bundle. Due course, Eircom switched the phone line to themselves and did not bothered about Broadband.
After numerous phone calls with Eircom, i was told that i cant get 3MB broadband due to a issue with my phone line and they can only give me 1MB. Around 60 houses are in my estate most of them qualify for 3MB or 7MB except mine. As Eircom are not going to fix/upgrade my line i wanted to go back to UTV.
Now in the end i have to sign up a 12month contract with UTV if i want to switch back which is making me go nuts.
My issue with Eircom is they never bothered to contact me about the strength of my phone line etc and simply switched my phone line to them. Do i have a case here to complain against Eircom since i have to undergo a fresh 12month contract with UTV? If yes, whom can i complain to (comreg??). I signed up with Eircom's customer representative that i will switch back to eircom only on the condition that they give me 3MB broadband if not the order is void....
thanks for reading....
After numerous phone calls with Eircom, i was told that i cant get 3MB broadband due to a issue with my phone line and they can only give me 1MB. Around 60 houses are in my estate most of them qualify for 3MB or 7MB except mine. As Eircom are not going to fix/upgrade my line i wanted to go back to UTV.
Now in the end i have to sign up a 12month contract with UTV if i want to switch back which is making me go nuts.
My issue with Eircom is they never bothered to contact me about the strength of my phone line etc and simply switched my phone line to them. Do i have a case here to complain against Eircom since i have to undergo a fresh 12month contract with UTV? If yes, whom can i complain to (comreg??). I signed up with Eircom's customer representative that i will switch back to eircom only on the condition that they give me 3MB broadband if not the order is void....
thanks for reading....