You should have a very good case. It sounds like a health hazard too. As the fire alarm is not working then it is not safe either. Keep on to them , Booking .com and as rustbucket said, your contract is with them..Brilliant that's great.
Yep we have the dates times etc receipts of the cleaning materials we'd to buy also..
Booking.com.are hard work but we'll keep at it.
Thank you very very much for the quick reply
Accommodation hygiene or standards are generally not covered under a travel policy.notify your insurance provider
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