I have significant hearing loss which has been made worse by chemotherapy. If any problem arises with my bank which is bank of Ireland (there have been a few) I am asked to ring in. As I have a joint account and an account on my own and a joint credit card account my husband ringing in for me is not to their satisfaction. They want me to answer a security question on the phone. I feel there should be a system for people like me of whom I'm sure there are many. Changing banks isn't really an option as I am a former employee and have free banking. Does anyone else have this problem and how do you deal with it?