Hi,
This is the first time I've posted here, but maybe someone would be able to advise me.
I've had a long running issue with a particular bank (for over a year) in relation to my mortgage. I don't want to go into exact specifics, other than to say that the issue was in relation to wrong payments being taken from my account, along with a whole series of poor customer service issues. I threatened them that if I did not get satisfactory resolution to these issues that I would proceed to make a complaint to the Financial Ombudsman.
Yesterday I received a letter from this Bank, which included an apology letter & an offer of monetary compensation if I was willing to sign a letter stating that I would not proceed with the complaint any further or publicise it in any way to any third parties (hence why I cannot go into exact specifics here of the issues I've had). Obviously the monetary compensation is welcome, and in some way goes to compensate for the time & stress I've had to endure trying to get these issues resolved.
What I would like to get inputs on;
1) is this legal i.e. the Bank offering monetary compensation provided I don't pursue this any further.
2) Is it worth going to the Financial Ombudsman i.e. take the chance of bringing this issue to the Financial Ombudsman & maybe get no compensation OR take the money from the bank and drop the case (which essentially gets the Bank off the hook).
This is the first time I've posted here, but maybe someone would be able to advise me.
I've had a long running issue with a particular bank (for over a year) in relation to my mortgage. I don't want to go into exact specifics, other than to say that the issue was in relation to wrong payments being taken from my account, along with a whole series of poor customer service issues. I threatened them that if I did not get satisfactory resolution to these issues that I would proceed to make a complaint to the Financial Ombudsman.
Yesterday I received a letter from this Bank, which included an apology letter & an offer of monetary compensation if I was willing to sign a letter stating that I would not proceed with the complaint any further or publicise it in any way to any third parties (hence why I cannot go into exact specifics here of the issues I've had). Obviously the monetary compensation is welcome, and in some way goes to compensate for the time & stress I've had to endure trying to get these issues resolved.
What I would like to get inputs on;
1) is this legal i.e. the Bank offering monetary compensation provided I don't pursue this any further.
2) Is it worth going to the Financial Ombudsman i.e. take the chance of bringing this issue to the Financial Ombudsman & maybe get no compensation OR take the money from the bank and drop the case (which essentially gets the Bank off the hook).