If you write to them, they have to write back Tedtalk, if that's the case why didnt they say that in their letter dated 13th Feb 2017. "This is to let you know that the Tracker Mortgage Examination is still under way. However, please be assured that we are working on the matter as quickly as possible and I will be in contact with you within forty working days from the date your complaint was received.". The next letter may well say no your not getting it back and they know that now, but for some ailen reason that is not being communicated now. Who knows.