I was helping an elderly person see the joys of using online facilities to book a few nights in the uk at a premier inn so went online did all the selections, put in details, card no etc then address and so on, clicked on continue to pay BUT then it all went downhill fast, the next window asked for a visa verify password. This person had never been advised of this facility, we rang BOI customer service at 6 pm and hung on for 15 miutes but no one answered. We tried 3 attempts at a password and were then locked out. So we gave up.
Its more than likely the rooms will be more expensive next time we try.
How can BOI introduce a service that it is impossible to register for online? And noy notify the customers.
It is so incompetent it makes me weep. However I am not surprised.
Its more than likely the rooms will be more expensive next time we try.
How can BOI introduce a service that it is impossible to register for online? And noy notify the customers.
It is so incompetent it makes me weep. However I am not surprised.