They have other work to do. Are they supposed to drop it? 2 -3 days isn't that long.So I have a legacy KBC mortgage which recently moved to BOI. I called up today re a basic request re interest paid during 2022. I get through to their KBC mortgage transition team who tell me they don't have access to that information (they can only tell me current balance)......and that they will have to arrange for someone else in the mortgage team to call me back.....BUT, that it will be 48-72 hours for that callback. That's 2-3 days just to get a call back so that I can request this basic piece of information. Are you kidding me? BOI have had well over a year to put in place the appropriate processes and resources to service the KBC book of business they acquired. Where is the Central Bank in supervising banking activity in Ireland? I know this is small scale versus some of the other areas the Central Bank has not acted on, but it still signals to me that the culture in Irish banks has not in any way changed.
The sarcasm in this passed way over me initially.........but now that I'm over my little rant I can appreciate it!They have other work to do. Are they supposed to drop it? 2 -3 days isn't that long.
You can top up via your network provider's website. It was always a bit strange that you could have toped up you phone in the online banking. Handy if you're already there doing something else, but purposely to login to top up isn't quicker than in the network provider's site.Banks are pathetic. I received a letter from BOI recently, saying that they no longer top up mobile phones. I mean what ?
Bank of Ireland to pull plug on online mobile phone top-up service
Digital service, which allowed bank customers to use the bank’s 365 online services or its app to top up mobile phone credit for Vodafone, Three or Eir accounts, will be withdrawn from March 31www.irishexaminer.com
they were all in training.
I think you can open it online?I called in to the Permanent TSB in Blackrock to open a new fixed term account. I was unable to do this because they had no staff able to do this task....they were all in training. I was the only customer in the branch. There were two officials at the counter and a number of people working in rooms.
This branch took over from the Ulster Bank branch that was previously there in February. It is now April.
I was told to go to Stillorgan or Blackrock branches where I could be helped.
Why have Permanent TSB no staff available to perform relatively simple tasks?
No. They just suggested that we go to Dun Laoghaire or Stillorgan branches.Did they not suggest to you to call back when it's better staffed?
I called in to the Permanent TSB in Blackrock to open a new fixed term account. I was unable to do this because they had no staff able to do this task....they were all in training. I was the only customer in the branch. There were two officials at the counter and a number of people working in rooms.
This branch took over from the Ulster Bank branch that was previously there in February. It is now April.
I was told to go to Stillorgan or Blackrock branches where I could be helped.
Why have Permanent TSB no staff available to perform relatively simple tasks?
I think the expectation is that the information would be to hand when you get through to the mortgage team.They have other work to do. Are they supposed to drop it? 2 -3 days isn't that long.
Or you could consider dropping your PAYG provider & move over to GoMo. A bunch of my family members have dones this. Unlimited everything for EUR15/month.You can top up via your network provider's website. It was always a bit strange that you could have toped up you phone in the online banking. Handy if you're already there doing something else, but purposely to login to top up isn't quicker than in the network provider's site.
I prefer Post Mobile for same money: calls and texts unlimited and 25GB. Vodafone network is better in my area than Eir. And Post Mobile customer service is wonderful.Or you could consider dropping your PAYG provider & move over to GoMo. A bunch of my family members have dones this. Unlimited everything for EUR15/month.
Perfectly good coverage to date. No need to ever top up again. They can just take the Eur15 off you every month.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?