Vanilla said:MandaC- a good idea if you are anxious about a file in a solicitors office is to make an appointment to see them. You can then talk to them face to face. If you are still unhappy, vote with your feet, but you will have to pay any costs incurred to date. BTW your mothers solicitor is not able to talk to you about your mothers file without her express consent- client confidentiality, so make sure your mother goes, not just you.
Bond007, perhaps the reason the solicitor is not phased by threats of law society reports is that they have done nothing wrong. We live in a culture where everyone wants everything NOW. Unfortunately even with best efforts, some probates can take up to a year and longer.Are you the executor? The solicitor acts on the executors instructions, no one elses.
Vanilla said:Bond007, perhaps the reason the solicitor is not phased by threats of law society reports is that they have done nothing wrong. We live in a culture where everyone wants everything NOW. Unfortunately even with best efforts, some probates can take up to a year and longer.Are you the executor? The solicitor acts on the executors instructions, no one elses.
Yes I am the executer.Vanilla said:You didnt answer my question as to whether you are the executor or not, but I assume given your level of involvement that you are. It sounds to me like the service you are getting is very poor- why are you accepting this? If you are the executor you are entitled to take the file elsewhere after paying them for the work done to date. I assure you not all solicitors are like this- I believe the client comes first, if they are not happy with the level of service I provide, ultimately I will lose out on future work and indeed on referrals.
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