My mum was injured in an accident in January, unfortunately she is still off work and has had to pursue an injuries claim. She did not feel up to dealing with PIAB, etc, herself so we appointed a Solicitor for her. That was about 3 months ago. The Solicitor said the first thing he would do was obtain her doctors report. Three months later and there is still no sign of it. My mum has phoned three times in the last week, and the Secretary was to follow up, she then needed to speak to the Solictor/Book keeper to follow up, my mum has been promised calls back which never materialise.
They sent her a letter asking if she was able to attend a Doctors examination for the other side. I sent them a fax confirming ok. The same letter was sent again to Mum twice (after I had sent the fax) requesting she confirm to them, even though they had previously confirmed receipt of the fax. Also, the address details they gave us for the other side's doctor was incorrect and I spent Friday morning driving around town(which I hate) and eventually found the place by default.
I phoned the Solicitor's office on Friday and requested an update on Mum's behalf, still no call back. Today, I sent a fax listing the queries Mum has and requested that she is called back urgently. Still no call back.
Dealing with the Solicitor is turning out to be a nightmare, and I do not feel she has received the professional service that she deserves.
Does anyone know if it is possible to have the file moved as we have no confidence in this practice at all? Are other Solicitors reluctant to take on such cases.
Any advice would be much appreciated.]
Many thanks,
MandaC
They sent her a letter asking if she was able to attend a Doctors examination for the other side. I sent them a fax confirming ok. The same letter was sent again to Mum twice (after I had sent the fax) requesting she confirm to them, even though they had previously confirmed receipt of the fax. Also, the address details they gave us for the other side's doctor was incorrect and I spent Friday morning driving around town(which I hate) and eventually found the place by default.
I phoned the Solicitor's office on Friday and requested an update on Mum's behalf, still no call back. Today, I sent a fax listing the queries Mum has and requested that she is called back urgently. Still no call back.
Dealing with the Solicitor is turning out to be a nightmare, and I do not feel she has received the professional service that she deserves.
Does anyone know if it is possible to have the file moved as we have no confidence in this practice at all? Are other Solicitors reluctant to take on such cases.
Any advice would be much appreciated.]
Many thanks,
MandaC