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It all boils down to a simple client service approach as if I have to bow down to the mighty customer service stuff if I simply would like to enquire about their current acc T&C, does anyone else find them arrogant especially in this murky times.
Were you offered brunches in addition to the €150?...Mind you this happened in two different brunches .....
Perhaps I'm exaggerating things a little bit, but I gather that quite a few folks are not generally happy with this institution.
And which institution are they generally happy with ?
I went in to Ulster Bank today to ask about their Pathway account, which has a 1% bonus "for the first 6 months". I wanted to know if there would be a penalty if I withdrew my funds after the 6 months, and yes, the rate I'd get then would only be the one year average of 3.1%.
It's highly misleading to refer to the bonus as a 6 month one, in that case.
Who do they think they are???? public servants
Agree with negative comments with UB. Went to branch last week (not my branch) to organise a bank draft of a fairly small amount in dollars. Even though I've been at this Branch at least twice a month for the past 4 years, and most, if not all, of the counter staff know me to see, they insisted on Photo ID before processing the draft! How to make things really awkward for customers - must be part of their Customer Service Excellence Charter!!
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