Awaiting an Ombudsman decision but now bank wants to return to mediation!!!

L

Louis

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I have a case with the Ombudsman for 4 years.
It went through the normal processes - complaint to the bank and Ombudsman mediation before the exhausting exchange of correspondence.
The bank has been absolutely firm in their dismissal of any of my arguments.
It's been well over a year since it went to adjudication and I am waiting for the decision any day now.

And now out of the blue, the bank has asked the Ombudsman to refer it back to mediation.

Has anyone heard of this before? Is it worth going back to mediation?
 
Hello,

If you don't want to return to mediation, just say so. You can say the you've no confidence in it resolving matters to your satisfaction, having tried it previously.

My guess is that the institution in question has been given a signal (or just sense) that there's going to be a ruling against them.
 
Took several successful cases against Bank of Ireland, the question of mediation gave up as a tick box yes or no option when I was completing the form.

I ticked no as it was a black and white issue and I was in the right.

It never came up again and if it had I would have declined immediately.

This related to tracker mortgages 14 years ago. It took a year before BOI threw in the towel.

Ring them up (Ombudsman) and speak to the case worker and decline mediation.
 
If they want mediation after all that time then your case may be something that could trigger a bigger issue for the Bank concerned .

They probably stonewalled you in the first instance and didnt expect you to stay in the fight to get a complaint ruling in your favour .
Its like a "Settle on the Steps thing from a High Court Case "
 
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