Existing recurring payments or newly setup ones? Either way sounds like an issue with EU Strong Customer Authentication requirements and exemptions flagging - could be the fault of the merchant rather than Avant.Card now failing to work on standing instructions.
Have been onto them this morning over the period of 3.5 hours. They are talking about having to get the 'fraud team' to clear transactions. This is very peculiar behaviour. One member of team said she'd call back in 20 minutes and never heard from her again. Something is fishy here. Not sure if I'd get any satisfaction from customer complaints at this rate.Getting worse in my experience. Card now failing to work on standing instructions.
Yeah I said that to them as they are the common denominator here. Of course they tried to say the two separate companies that I was purchasing products from may be the issue.Sounds like internal issues on the IT side.
This is what they do to get you off their back and close down the complaint. Probably about €50.They also offered a goodwill gesture.
This is what they do to get you off their back and close down the complaint. Probably about €50.
This is important for their own internal statistics and for governance purposes. The less live complaints they have on their books, the better the optics from a shareholder perspective and regulatory perspective.
They do not as I have just found out. They also charge 2.50 Euro for topping up revolut so I am thinking of cancelling and moving to AIB. Their website and app are not a patch on Ulster. I just paid the first bill and they pre populate the minimum payment amount with no option to select paying full amount. You have to type this in. The whole app and website is geared towards selling and getting as much as they can from you. Trust pilot reviews while not overly reliable paint a very poor picture of Avant. Was considering moving mortgage but really doubt I will now as I think they would be a nightmare to deal withDo Avant not have Google Pay?
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