Hello,
I was wondering, have people been having "issues" with service from Avantcard, over the last year.
To give a few examples of the problems that I've been having:
* Online Transactions with established, reputable retailers, are being declined on occasion (it's not a credit issue, when I phone up, I'm told that the transaction was "flagged" by their system as potential fraud, so automatically declined)
* Letters are being sent to me, periodically, claiming that Avantcard have been trying to contact me by telephone, and have been unable to do so - so they want me to contact them urgently. There's never a voicemail, or a missed call, and there's definitely not an ongoing problem with my phone. When I call Avantcard each time, I confirm that they have my correct telephone details etc. I've now had this happen about four times, in the last six months, or so.
* For those who had Gold Cards, or Platinum Cards, we appear to have lost those services. I recently had a card replaced, and for the first time ever, I was provided with their standard ("One Card") card. When I phoned up to question it, they claimed that they got rid of all of their Gold & Platinum cards a good few years ago, and that all customers were notified. I don't recall being notified, and I'm fairly good with noticing things like this when I check my post. Furthermore, they could not give a plausible explanation as to how my previous card was clearly marked as a "Platinum Card", as is my wife's card on my account (which doesn't expire for another year), if they got rid of these Gold & Platinum cards "a good few years ago". The underlying issue here, is that certain perks which came with their Gold & Platinum cards are now gone, and I would have thought that Avantcard had to notify all card holders, in advance of any changes to existing facilities. So, am I on the only one who didn't get written notification from them ?
* Moving on from the above, I asked to be put on their cashback ("Reward+") card, rather than their "One Card". They claimed that this could be done instantly by phone, and was now done for me. I said okay, so am I correct in understanding that the applicable interest rate will be 16.8%, per their website. They said no, I'm on a higher rate - I said why - they said because I have to speak to their loyalty department to get my rate changed - I said fine, please transfer me - they can't, I'll have to get a call back, which hasn't come through after almost two weeks. Suffice to say, that doesn't sound right - why would I have to speak to a loyalty department, to get the standard rate applicable to a card product advertised on their website ? I didn't even bother pointing out that I believed that my Platinum Card account with them, should have actually been on a lower rate, not a higher one !
So, am I the only one having a lot of "issues" with Avantcard ?
Many thanks.
I was wondering, have people been having "issues" with service from Avantcard, over the last year.
To give a few examples of the problems that I've been having:
* Online Transactions with established, reputable retailers, are being declined on occasion (it's not a credit issue, when I phone up, I'm told that the transaction was "flagged" by their system as potential fraud, so automatically declined)
* Letters are being sent to me, periodically, claiming that Avantcard have been trying to contact me by telephone, and have been unable to do so - so they want me to contact them urgently. There's never a voicemail, or a missed call, and there's definitely not an ongoing problem with my phone. When I call Avantcard each time, I confirm that they have my correct telephone details etc. I've now had this happen about four times, in the last six months, or so.
* For those who had Gold Cards, or Platinum Cards, we appear to have lost those services. I recently had a card replaced, and for the first time ever, I was provided with their standard ("One Card") card. When I phoned up to question it, they claimed that they got rid of all of their Gold & Platinum cards a good few years ago, and that all customers were notified. I don't recall being notified, and I'm fairly good with noticing things like this when I check my post. Furthermore, they could not give a plausible explanation as to how my previous card was clearly marked as a "Platinum Card", as is my wife's card on my account (which doesn't expire for another year), if they got rid of these Gold & Platinum cards "a good few years ago". The underlying issue here, is that certain perks which came with their Gold & Platinum cards are now gone, and I would have thought that Avantcard had to notify all card holders, in advance of any changes to existing facilities. So, am I on the only one who didn't get written notification from them ?
* Moving on from the above, I asked to be put on their cashback ("Reward+") card, rather than their "One Card". They claimed that this could be done instantly by phone, and was now done for me. I said okay, so am I correct in understanding that the applicable interest rate will be 16.8%, per their website. They said no, I'm on a higher rate - I said why - they said because I have to speak to their loyalty department to get my rate changed - I said fine, please transfer me - they can't, I'll have to get a call back, which hasn't come through after almost two weeks. Suffice to say, that doesn't sound right - why would I have to speak to a loyalty department, to get the standard rate applicable to a card product advertised on their website ? I didn't even bother pointing out that I believed that my Platinum Card account with them, should have actually been on a lower rate, not a higher one !
So, am I the only one having a lot of "issues" with Avantcard ?
Many thanks.
