S
starfish
Guest
Recently, my wife and I tried to make withdrawels at cashpoints, one at Ulster bank and the other with a private owned ATM. Both machines spat the cards out with no cash. The account had plenty of money in it.
When looking on the internet banking I was disgusted to see that the money had been taking from the account and promptly phoned the bank (BOI). I was told that the money would be refunded and this was a glitch. 10 days later and still no money! The bank gets another phonecall, this time I am told they will have to send a "query form" to the companies in question as they were not BOI cash machines. This should take 10 working days.
In the meantime, my money is missing from my account for at least 3 weeks and if this isn't resolved by the query form, then longer.
Is this commonplace or am I being taken for a ride?
When looking on the internet banking I was disgusted to see that the money had been taking from the account and promptly phoned the bank (BOI). I was told that the money would be refunded and this was a glitch. 10 days later and still no money! The bank gets another phonecall, this time I am told they will have to send a "query form" to the companies in question as they were not BOI cash machines. This should take 10 working days.
In the meantime, my money is missing from my account for at least 3 weeks and if this isn't resolved by the query form, then longer.
Is this commonplace or am I being taken for a ride?