Hello,
I'm an existing and fairly satisfied, Virgin Broadband customer. I'm on their 240Mbs service.
At last renewal, I persuaded them to give me a small discount. It wasn't big money and within a couple of months, they'd increased their prices, so I've been left feeling that I hadn't done so well, afterall.
Given Virgin Broadband is probably acknowledged as the best service available (excl those with access to SIRO lines), are they willing to give ongoing discounts, to retain customers, or do they work on the basis that most of us want them, more than they want us etc?
As an alternative to getting a price discount, has anyone been successful in getting an upgraded service for the same or similar price, at renewal time?
Many thanks.
I'm an existing and fairly satisfied, Virgin Broadband customer. I'm on their 240Mbs service.
At last renewal, I persuaded them to give me a small discount. It wasn't big money and within a couple of months, they'd increased their prices, so I've been left feeling that I hadn't done so well, afterall.
Given Virgin Broadband is probably acknowledged as the best service available (excl those with access to SIRO lines), are they willing to give ongoing discounts, to retain customers, or do they work on the basis that most of us want them, more than they want us etc?
As an alternative to getting a price discount, has anyone been successful in getting an upgraded service for the same or similar price, at renewal time?
Many thanks.