Appliance faulty less than 3years of purchase

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Cowpat

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I have searched online for answers when an appliance becomes faulty in less than three years of purchase without luck.

An appliance repair guy checked it out but not worth fixing.

The dishwasher was purchased in Harvey Norman without paying for an additional warranty or filling in any forms.

I think consumer rights were changed in Nov 2022 but the appliance was purchased in July 2022.

Does anyone know if I have any rights in this area?

Thanks in advance
 
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Thanks Sue Ellen.

I've found that in my search too but it doesn't really clarify my rights when an appliance malfunctions when purchased less than 3 years ago.

The HN receipt only advises a manufacturer warranty of 24 months.
 
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Cowpat said:
I've found that in my search too but it doesn't really clarify my rights when an appliance malfunctions when purchased less than 3 years ago.
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It does say this:

If the fault appears within the first 6 months, it is assumed that there was a problem when you got the goods and it is up to the seller to prove otherwise. If the fault appears after the first 6 months, you can be asked to prove that there was a problem when you got it.
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The deal is that the appliance should have been of merchantable quality when you bought it. If it malfunctions later on, you have no remedy unless this is the result of some fault, weakness, etc that was present at the time of sale. This is more or less presumed if the fault develops within 6 months, but if the problem occurs longer than that after sale, you'll need evidence to suggest that the problem developed because of e.g., a defective design, a build problem, the wrong component being used, something like that. The onus is on you to show that this is the case, not on them to show that it is not.
 
Interesting thread and a warning to people looking in. Dishwashers and washing machines have lots of moving parts, deal with very hot and very cold water. And these are before you consider the human involvement overloading, under-using, mal-operating by interrupting an ongoing wash etc etc. We’ve found that buying cheaper options at point of sale was the main problem. We went through three washing machines and two dishwashers within 24 months and all because of “grab value” sales. Bear in mind the best looking appliances may not be the best performers. Take time, ask questions, ask your friends and then purchase wisely.
For the record if any appliance doesn’t have the name Bosch on it, we likely will dismiss it in the shop.
 
Legally you have up to 6 years.

However, as per the post above, it is for you to be able to show it was a defect of manufacturing or design that was the primary reason for the fault.

The person who came out could give you an opinion.


An example is Samsung fridge freezers - ice was forming in the fridge due to a fault that appeared long after purchase. Samsung acknowledged it and repaired machines that were even well past the 6 years limit as it was a fault of manufacturing.
 
Cowpat said:
Does anyone know if I have any rights in this area?
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Yes you do have rights under the sales of goods act
It is my understanding that most if not all electrical good like a dishwasher are required to have the durability to last at least six years from date of purchase with what would be called normal use
But that does not automatically mean a retailer has to repair, replace or refund just because you've had an issue, it all comes down to how far you feel you can prove that the fault was because of the manufacturer and the parts they used and not something you did
If you feel that this machine has let you down and the retailer is not agreeing then the small claims court is the way to go
And most important is that you deal with the retailer and not the manufacturer as this is who your contract of sale is with
 
This sort of thing frustrates the hell out of me and from another angle the government should be dealing with it from legislation and also stopping wide scale waste generated from white goods .
-) make repair costs vat free for labour.
-) repair items for white goods should be free of vat .

For one I’ve saved thousands over the years by simply googling and repairing from iPhones to mowers to heavy machinery . It’s not everyone’s thing but dumping a 500 euro item for the sake of the cost to repair a small pump worth 100 euro is mad in my opinion . Apart from illegal dumping at least just think of the environment on this .
 
20 years ago I kitted one rental house entirely with Hoptpoint appliances, oven, hob, fridge freezer, dishwasher and washing machine. Less than 5 years later all had broken down due to Hotpoint being rubbish (cue others who've had them for 80 years etc).

I found that second hand bosch appliances gave great service but sadly this has changed.

I recently bought several bosch appliances for my own house and have been less than impressed with design, functionality and reliability.
 
Persia said:
I recently bought several bosch appliances for my own house and have been less than impressed with design, functionality and reliability
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Would agree totally with you here
When I moved here nearly 28 years ago and installed a new kitchen I went with all Bosch appliances except for the washing machine
All the Bosch appliances, dishwasher, hob and fridge & freezer are still going strong and show no signs of giving up any time soon
But had to replace the oven and microwave oven and would agree that the "design, functionality and reliability" are not what they used to be
So much so that I don't think they are as good as the the items they replaced even with 28 years of product development
 
If you can afford it Miele is the way to go but they are so expensive and yes Bosch are not what they used to be but then neither are Belling cookers.
 
Salvadore said:
Think value not cost. I have Miele dishwasher that’s still working perfectly after 20 years.
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Wouldn’t meet today’s EU energy efficiency standards, that’s at the root of the reliability issues. A rated appliance's take longer to do everything, reason also why people have so many issues with refrigerant condenser dryers, take longer to dry clothes, more wear and tear on the motor and bearings
 
Nordkapp said:
Wouldn’t meet today’s EU energy efficiency standards, that’s at the root of the reliability issues. A rated appliance's take longer to do everything, reason also why people have so many issues with refrigerant condenser dryers, take longer to dry clothes, more wear and tear on the motor and bearings
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That’s interesting. So notionally they’re more energy efficient but they’re more brittle and ultimately have to be replaced quicker.

Wonder which is ultimately more environmentally friendly.
 
Nordkapp said:
Wouldn’t meet today’s EU energy efficiency standards, that’s at the root of the reliability issues. A rated appliance's take longer to do everything, reason also why people have so many issues with refrigerant condenser dryers, take longer to dry clothes, more wear and tear on the motor and bearings
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Likewise cars.
 
Hello,

I personally found Harvey Norman terrible to deal with, when I'd a problem (despite having bought their extended warrenty), and will never deal with them again.

However, have you tried contacting the manufacturer or Irish distributor and explained that you expected far longer service and from their reputable brand etc. ?

While Harvey Norman probably don't give a fiddlers about any of their suppliers reputations, the various suppliers probably do and may offer a goodwill gesture.
 
Nordkapp said:
Wouldn’t meet today’s EU energy efficiency standards, that’s at the root of the reliability issues. A rated appliance's take longer to do everything, reason also why people have so many issues with refrigerant condenser dryers, take longer to dry clothes, more wear and tear on the motor and bearings
Click to expand...

Interesting argument do you have any studies to look into this in more detail? I’d offer a counterpoint in that older appliances could be considered over engineered for what their purpose is. Modern manufacturing technology has improved such that these appliances are made with different materials (cheaper). Today’s consumer market is price driven not quality driven. the last 10 or 15 years items have been treated as more or less disposable whereas now sustainability is becoming more important.
 
Cowpat said:
The dishwasher was purchased in Harvey Norman without paying for an additional warranty or filling in any forms.
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Here’s a random potential solution for you. Does the dishwasher have a sticker on the front that says call this number for a 10 year parts guarantee? When my washing machine broke down, I called that number and they sold me insurance on an already broken washing machine and was able to get it fixed that way!
 
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