Recently received decision from lower panel after long process (oral hearing in January).
Ourselves and our financial adviser had outlined what we had gone through both emotionally and financially.
This included a large cost for financial advice (% of total redress)
The lower panel rewarded us the max allowed plus 1/3 of costs.
We were hoping that the total costs would be covered.
Part of us wants to just take the money and move on.
But also part of us thinks that we are letting the bank away with it, and we should reject and go to Ombudsman.
If the panel was limited in what they could reward, could the Ombudsman reward more?
Might the Ombudsman award the full amount of above costs?
Thoughts?
Ourselves and our financial adviser had outlined what we had gone through both emotionally and financially.
This included a large cost for financial advice (% of total redress)
The lower panel rewarded us the max allowed plus 1/3 of costs.
We were hoping that the total costs would be covered.
Part of us wants to just take the money and move on.
But also part of us thinks that we are letting the bank away with it, and we should reject and go to Ombudsman.
If the panel was limited in what they could reward, could the Ombudsman reward more?
Might the Ombudsman award the full amount of above costs?
Thoughts?