I was made redundant in 2010. ...
We took out the mortgage in march 2008 and were fixed for 1 year until march 2009, broke out of fixed in jan 2009, so in the redress as our tracker was not specified... we were given rate of 2.25 + ECB, so I don't think we have a case on the rate, as that was rate at the time anyway??
Most appeals are rejected with the following standard wording:
You had two or three causes of stress
1) You lost your job - this may have had a far greater impact than the loss of your tracker from ptsb
2) You don't seem to have gone back to work? Did you also increase your family size during this time?
3) You lost your tracker
In my view, your appeal will simply be rejected if you claim that all your woes were down to ptsb alone.
You will need to show that the stress would not have occurred if ptsb had charged you the correct rate.
I suggest that you do a calculation along the following lines. (I attach the document in Word so you can fill it out yourself.)
Check the actual rates you were charged and the actual payments from your statements.
Then you will have to work out what your repayments should have been using a mortgage calculator.
If your net income dropped by €30k and you were overcharged €5k by ptsb, and you fell €20k into arrears, then the overcharge is not the cause of your stress. You would have been in €15k arrears anyway.
If you engaged with ptsb and they rescheduled your mortgage so that the payments were actually lower than they would have been on a tracker, you have almost no case.
If your net income dropped by €5k, you were overcharged by €30k, and you were in €10k arrears, then you can allocate almost all of the stress to ptsb. You would not have been in arrears had you not been overcharged.
Brendan