Imagine that: Just got an unathorised payment, in the last few minutes, on my card for €3 (in Dublin - I'm not in Dublin)... just on revolut chat at the moment...
Almost 1.5 hours on app chat and I've been asked who did I give my card details to, was it family / friends ? Can I please check with them if they made this payment. Needless to say, I did not and the card is here next to me...
@TLO - Yip, did that first, as soon as the money was gone from my account, that was done straight away. Then I moved the balance in the account into a vault (as mentioned by @Firefly earlier in the thread)
So anyway, after 2 hours, money was refunded ( was told it would take 24hrs to be evaluated & a decision made). Card is no good, so had to order a new card and that money was also refunded to me. I did get the feeling I was at fault by the language used, questions posed to me and also the same question asked a number of different ways. Mentioned that to the support-person, and there was an apology, not what was meant etc - I do think they are just following process / procedures and everyone gets these questions / responses...
That's not entirely correct, N26 has absolutely appalling chat. The staff often do not answer queries directly and one has to repeat the question. I find N26 quite difficult to deal with. Having said that their app is excellent.
the mainstream banks offer free savings/deposit accounts AFAIK if you already have your current account with them, so you could keep your money there and move it across as necessary.
on a side note, I have both Revolut and N26 - I transferred some money from one to the other and it appeared in the receiving account immediately thanks to SEPA Instant. Why don't the Irish banks support this?! I see AIB have recently removed their budgeting tool - it wasn't amazing but it was the sort of feature the online banks sell themselves on. The Irish banks rely entirely on customer inertia, they're not interested in innovating in any way.