wavejumper
Registered User
- Messages
- 118
Hi,
I had a parcel sent from continental europe containing vinyl records, the post man must have tried to deliver it but instead to leaving a note and return it to the depot for me to collect (as it normally happens) they left it with a neighbour I don't know (further down the road, not the next house). This was 2 or three days ago. The neighbour evetually handed over the package last night but the contents are water damaged. I don't know how it got wet as it was not immediately apparent that it was wet inside when handed to me and also I felt that the guy might not know and it might not be fair to ask as he did not look happy having had to look after the parcel.
So today I sent an e-mail to their customer service demanding exaplanations and a refund for the damaged items (about 50 euro). Is there anything else I can do to short of firebombing my local post office to press at home that it is not an acceptable way of doing business or of taking care of items left in their care. Luckily these were new records and not rarities (which I also regularly get mailed). I normally always use my work address as my local office always manages to be 3 or four late with deliveris.
I had a parcel sent from continental europe containing vinyl records, the post man must have tried to deliver it but instead to leaving a note and return it to the depot for me to collect (as it normally happens) they left it with a neighbour I don't know (further down the road, not the next house). This was 2 or three days ago. The neighbour evetually handed over the package last night but the contents are water damaged. I don't know how it got wet as it was not immediately apparent that it was wet inside when handed to me and also I felt that the guy might not know and it might not be fair to ask as he did not look happy having had to look after the parcel.
So today I sent an e-mail to their customer service demanding exaplanations and a refund for the damaged items (about 50 euro). Is there anything else I can do to short of firebombing my local post office to press at home that it is not an acceptable way of doing business or of taking care of items left in their care. Luckily these were new records and not rarities (which I also regularly get mailed). I normally always use my work address as my local office always manages to be 3 or four late with deliveris.