I had the same problem and got a full refund so sneaky from a so called reputable company.Guerrilla tactics by a hidden email that no one ever reads anyway got my money back but no apology where is the principal of informed consent?Amazon Prime automatically converts 30-day trial memberships to a paid membership at the end of your free trial.
In my case this term & condition was hidden away at the end of a long boring acknowledgement email.
€92 was deducted from my account using my Amazon buyer/seller payment details.
No notification before, or receipt after, this transaction.
When I called Amazon they said refund would only be effected in "7 working days".
Like most people I have important bills to pay each middle and end of month.
The bank never allows me to draw money from the same account used to pay Amazon when I have insufficient funds. In fact even where funds exist in the account it is not uncommon to have payment refusals at petrol stations due to network or maintenance issues at the bank system then.
I find it very strange that at the time when the Amazon Prime payment was effected there actually was not enough funds in my account to meet the €92 demanded.
Yet the bank went ahead and put my account overdrawn to pay the Amazon Prime demand.
Many questions arise in this situation.
But one question embraces them all.
Does any body regulate e-commerce in Ireland ?
Amazon warn you multiple times before, during and after you signup what the service will cost once the free trial ends.Amazon Prime automatically converts 30-day trial memberships to a paid membership at the end of your free trial.
After your free trial, Amazon Prime is just £7.99/month. You can cancel your membership anytime.
By signing up, you acknowledge that you have read and agree to the Amazon Prime . At the end of your free trial, you authorise us to charge your card or another available card on file £7.99/month. about other Prime pricing options. Your Prime membership continues until cancelled. If you do not wish to continue for £7.99/month, you may cancel anytime by visiting 'Manage Prime Membership' in 'Your Account' and adjusting your membership settings.
Does any body regulate e-commerce in Ireland ?
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