Oh I agree. TBH I'm glad I'm dealing with AIG and not a bot, customer service person in its4women.I quite often find that I want proof on paper of what these people are quoting/saying i.e. a paper trail. In call centres they try to fob people off, some with the first thing that comes into their darling little heads
She's a Express Motor Claims Handler. That title is annoying to me now as it implies this has to rushed.