Just to update you on this. They had changed to smart meters during the year which gaves us 2 sets of reading causing discrepancies on the bills. After writing 3 letters to Airtricity to different departments, we did not get any satisfaction, so we wrote to the Energy Regulator, Their response was unbelievable, they could not do anything because we did not write to the Complaints Department. So we have now addressed a 4th letter to the Airtricity Complaints, and we are still receiving threats of legal action. This was not a budget plan, it was meter reading bills.My daughter moved house and closed her Airtricity account, although she was paying DD she received a closing bill for over €400 and started to pay it off, she asked them to re-assess it and has now received another closing bill for more again, she gave the meter reading when she left. The bills are impossible to follow. At this stage she does not know if she owes anything and they are pulling figures out of the air, they are just so inefficient.
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