Heres a story I will share with you on Airtricity that I had hoped not to share and gave them 2 full days to reply and get back to me with an explanation.
In October an Airtricity sales representative with a Motorola scanner and wireless portable called to our door.
We spent over an hour completing and signing electronic forms, providing bank account details, NPRN numbers, meter readings, he even photographed our Bord Gais bill, our bank account number and the meter reading.
We signed up for the 2 year deal and 16% reduction. After all this, we got two emails welcoming us to Airtricity and awaited the "letter".
The "letter" with account number followed in November with our account number indicating "special needs". I rang the customer service and indicated we were not special needs but she asked if we would provide the meter reading as it was not on the system. I was stunned at this given the time and effort taken with the rep but I provided the meter reading. This was supposed to be the call that sorted out the last remaining details.
On Dec 14th I received a Bord Gais bill and needless to say I was stunned. What kind of outfit are Airtricity running?
I rang customer service at 6pm that evening only to be told by the customer service girl that the reference number did not exist or have they any details for account set-up for me. Again given the time and effort with the door to door salesperson I was upset and although the offer to be set-up on the phone was made I indicated it was not good enough service. Then she hung up on me!
I won't be entertaining Airtricity door to door sales persons again, what a waste of time the better switch to Airtricity was for me.
Anyone with a similar experience?
I registered a complaint to 3 different avenues at Airtricity, Should I or can I take this complaint to the energy regulator?
Funny automatic email response from Airtricity was to say that they had a large amount of emails to deal with and would get back to when they had cleared them! Any wonder with service like that!
In October an Airtricity sales representative with a Motorola scanner and wireless portable called to our door.
We spent over an hour completing and signing electronic forms, providing bank account details, NPRN numbers, meter readings, he even photographed our Bord Gais bill, our bank account number and the meter reading.
We signed up for the 2 year deal and 16% reduction. After all this, we got two emails welcoming us to Airtricity and awaited the "letter".
The "letter" with account number followed in November with our account number indicating "special needs". I rang the customer service and indicated we were not special needs but she asked if we would provide the meter reading as it was not on the system. I was stunned at this given the time and effort taken with the rep but I provided the meter reading. This was supposed to be the call that sorted out the last remaining details.
On Dec 14th I received a Bord Gais bill and needless to say I was stunned. What kind of outfit are Airtricity running?
I rang customer service at 6pm that evening only to be told by the customer service girl that the reference number did not exist or have they any details for account set-up for me. Again given the time and effort with the door to door salesperson I was upset and although the offer to be set-up on the phone was made I indicated it was not good enough service. Then she hung up on me!
I won't be entertaining Airtricity door to door sales persons again, what a waste of time the better switch to Airtricity was for me.
Anyone with a similar experience?
I registered a complaint to 3 different avenues at Airtricity, Should I or can I take this complaint to the energy regulator?
Funny automatic email response from Airtricity was to say that they had a large amount of emails to deal with and would get back to when they had cleared them! Any wonder with service like that!