corkman101
Registered User
- Messages
- 13
Hi,
I paid for some goods online, and they failed to appear. I advised AIB Visa of this by phone. They asked what was due delivery date, I told them there wasn't one, and they told me that they need to wait till 30 days till after the due delivery date before taking action. They said I could send them whatever I have, but it didn't seem promising. I kept trying the supplier with no joy, and eventually traced down a website from the company whose name appeared on the site. They sent me an email confirming it was fraud and that there had been other cases.
This was in November last year, so I decided I would try a few more times to get information from the original suppliers. Xmas came and went and I had no joy, so I wrote to Visa explaining. They have come back refusing payment as it was outside timeframe. There have been a few letters back and forth (AIB Visa don't do emails...) but to no effect. Last letter said that's all they have to say about matter and if I'm not happy, to go to the Financial Ombudsman (They kindly gave me his address and details, which doesn't bode well for me I think...)
Anyone got any suggestions? I didn't know there was any timeframe and they didn't tell me at first phonecall. It is like they just try to get ways to avoid paying, which I expect from insurers but not from VISA.
Thanks
Corkman
I paid for some goods online, and they failed to appear. I advised AIB Visa of this by phone. They asked what was due delivery date, I told them there wasn't one, and they told me that they need to wait till 30 days till after the due delivery date before taking action. They said I could send them whatever I have, but it didn't seem promising. I kept trying the supplier with no joy, and eventually traced down a website from the company whose name appeared on the site. They sent me an email confirming it was fraud and that there had been other cases.
This was in November last year, so I decided I would try a few more times to get information from the original suppliers. Xmas came and went and I had no joy, so I wrote to Visa explaining. They have come back refusing payment as it was outside timeframe. There have been a few letters back and forth (AIB Visa don't do emails...) but to no effect. Last letter said that's all they have to say about matter and if I'm not happy, to go to the Financial Ombudsman (They kindly gave me his address and details, which doesn't bode well for me I think...)
Anyone got any suggestions? I didn't know there was any timeframe and they didn't tell me at first phonecall. It is like they just try to get ways to avoid paying, which I expect from insurers but not from VISA.
Thanks
Corkman