Just off the phone - they rang to explain the write down and that the interest refund would be in the post. Seemed to think we should be delighted with it.
Asked them would a tracker rate be given - ‘not part of the ruling’. I pointed out that they are only begrudgingly doing the bare minimum from the ruling with any acknowledgement of wrongdoing on their behalf. They mentioned if not happy can go back to the ombudsman after interest refund received. I said there’s also the high court and left it at that.
I know it’s only helpline staff doing what they’re told but am fuming after it - it’s brought back all the frustration and fob offs we’ve dealt with since starting this process back in 2016!
Asked them would a tracker rate be given - ‘not part of the ruling’. I pointed out that they are only begrudgingly doing the bare minimum from the ruling with any acknowledgement of wrongdoing on their behalf. They mentioned if not happy can go back to the ombudsman after interest refund received. I said there’s also the high court and left it at that.
I know it’s only helpline staff doing what they’re told but am fuming after it - it’s brought back all the frustration and fob offs we’ve dealt with since starting this process back in 2016!