A word of caution about this dept. They must be overworked and very understaffed - I have experienced the following at their hands:
a. cannot communicate - voicemail (5+), emails (25+) go unanswered till threat of regulator elicits 1 letter.
b. lost 3 direct debit mandates and at moment it appears another cheque. 1st cheque was eventually presented 1 month after "being lost"
c. all correspondence they "post" (to different addresses) gets lost and eventually has to be sent by registered post.
I had thought that when these issues started that it was due to summer holidays (July) but now with October upon us the staff haven't materialized and the problems remain unresolved.
The financial regulator won't get involved yet as AIB complaints dept have to investigated, how long that will take is anyone’s guess as they too have an aversion to email.
So if you are one of the lucky AIB customers that have no issues spare a thought for those of us who are less fortunate and can find no way out.
Even with the support of an excellent broker this still continues.
Regards from a graying frustrated AIB customer
Eoin
a. cannot communicate - voicemail (5+), emails (25+) go unanswered till threat of regulator elicits 1 letter.
b. lost 3 direct debit mandates and at moment it appears another cheque. 1st cheque was eventually presented 1 month after "being lost"
c. all correspondence they "post" (to different addresses) gets lost and eventually has to be sent by registered post.
I had thought that when these issues started that it was due to summer holidays (July) but now with October upon us the staff haven't materialized and the problems remain unresolved.
The financial regulator won't get involved yet as AIB complaints dept have to investigated, how long that will take is anyone’s guess as they too have an aversion to email.
So if you are one of the lucky AIB customers that have no issues spare a thought for those of us who are less fortunate and can find no way out.
Even with the support of an excellent broker this still continues.
Regards from a graying frustrated AIB customer
Eoin