AIB Mobile - Connection Error

Sophrosyne

Registered User
Messages
1,218
Is anyone else having difficulty connecting to AIB Mobile?

I am constantly getting this message- "Technical difficulties have occurred. Please try later. (Ref: 2FA11).
 

bunny_

Registered User
Messages
20
It's working for me... on iPhone... how long have you been getting the message? Have you updated your apps?
 

Sophrosyne

Registered User
Messages
1,218
App only recently installed. I have been getting this message all day yesterday & today.

I also get it quite often at different times.

I am using Android.

I never had trouble before this push authentication.
 

bunny_

Registered User
Messages
20
Do you have a tablet? there is a tablet app for iPad or Android... it might ask your mobile for 2nd Factor Authentication (2FA) though....

Maybe try re-setting fingerprint or face recognition... it does say 2FA in the code so maybe that's related...
 

Sophrosyne

Registered User
Messages
1,218
I don't have a tablet.

I have a laptop.

When I try to log on I get the same connection error message.

It authenticates my phone but cannot connect to AIB.
 

bunny_

Registered User
Messages
20
Need to ring AIB by the looks of things, sounds like a technical issue on their end... Bank Holiday issues maybe?
 

Sophrosyne

Registered User
Messages
1,218
I phoned AIB this morning.

All in all it was a frustrating experience.

Customer service person talking over me and would not accept that it was a technical problem.

After 43 minutes of fruitless uninstalling and reinstalling App, confirming my WIFI was working, that my phone was the right version, etc., she finally agreed it was a technical problem and lodged a complaint to the IT department.

She assured me that I would receive a telephone call from them today.

I shall not hold my breath!
 
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