NY_Resident
Registered User
- Messages
- 73
Same here. I don’t use the card much so can’t really be bothered with it. It will sort itself out.My issue is that I successfully downloaded the app it when it comes to inputting the business card details, an error message comes up and I’m advised to contact AIB. Tried twice this week but was on hold for ages so gave up.
I know. It’s not great that they put a deadline on customers to activate an app, then don’t have the helpline adequately staffed.@Johnno75 I had that exact error about a week ago.....ignored it, and then when i tried this week, I got a different error which is the one I've described above. I just going to hunker down for now as if it's that chaotic more broadly, AIB will have to delay implementation. For a major institution to have such a pathetic helpline (which closes at 5pm "due to COVID"), says a lot re how they value customers (business).
Exactly the same for me.That' another hour of my life lost trying to get registration on the app working. There are detailed instructions for Business users who don't have a personal account here https://aib.ie/content/dam/frontdoo...pp-user-guide-for-business-card-customers.pdf
But it still has an error on trying to add the card and tells me to phone a call centre. I'm then led a merry dance through options and messages, told all the operators are busy and ultimately told that due to government Covid guidelines they are only open Monday to Friday 9 to 5. Which annoyingly is when I'm trying to run my business, rather than manage AIB incompetence. Grrrr.
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