AIB Authenticator App (Business) Issues

NY_Resident

Registered User
Messages
72
Anybody else having any issues with getting this set up? I keep getting an error that I need to log out and log back in using a personal/sole trader account........which doesn't work either.......and then when I call the helpline, I get to wait 2+ hours (including a hand-off to another department) without even getting through to the technical department who can help resolve???
 

Johnno75

Registered User
Messages
342
My issue is that I successfully downloaded the app it when it comes to inputting the business card details, an error message comes up and I’m advised to contact AIB. Tried twice this week but was on hold for ages so gave up.
 

Micks'r

Registered User
Messages
109
It's a nightmare alright. I can't download the authenticator app because I have an iphone6. I have wasted 6 hours today between a visit to the local branch and on hold / getting nowhere on the phone to their technical dept. The upshot now is I cannot now even do any internet banking on the macbook using the card reader. Crazy.
 

time to plan

Registered User
Messages
324
My issue is that I successfully downloaded the app it when it comes to inputting the business card details, an error message comes up and I’m advised to contact AIB. Tried twice this week but was on hold for ages so gave up.
Same here. I don’t use the card much so can’t really be bothered with it. It will sort itself out.

Pain for those who rely on it.
 

NY_Resident

Registered User
Messages
72
@Johnno75 I had that exact error about a week ago.....ignored it, and then when i tried this week, I got a different error which is the one I've described above. I just going to hunker down for now as if it's that chaotic more broadly, AIB will have to delay implementation. For a major institution to have such a pathetic helpline (which closes at 5pm "due to COVID"), says a lot re how they value customers (business).
 

Johnno75

Registered User
Messages
342
@Johnno75 I had that exact error about a week ago.....ignored it, and then when i tried this week, I got a different error which is the one I've described above. I just going to hunker down for now as if it's that chaotic more broadly, AIB will have to delay implementation. For a major institution to have such a pathetic helpline (which closes at 5pm "due to COVID"), says a lot re how they value customers (business).
I know. It’s not great that they put a deadline on customers to activate an app, then don’t have the helpline adequately staffed.
 

argolis

Registered User
Messages
69
Was on hold for 1h30m waiting to talk to an agent. I tried registering with my business banking ID but it failed to add cards, saying I needed to contact support.

Told by Support that I can't register my business cards to my business banking ID. I should log into the Authenticator app with my personal banking ID and that the "system would copy the business details across". What genius came up with that?

Also, the app is listed in the Android app drawer as "Authenticator". These dev teams seem to think they're one of five applications installed on people's phones. AIB, Vodafone, VHI and others all guilty in the past of calling their apps names like My Vodafone, My VHI and other sh1te. I don't want to have to remember that you called your application some random kooky name. Just list it under your business name ffs.
 

CuriousCork

Registered User
Messages
19
Easy to register and install. However, the "push" notifications are not working for me. Tried to pay €4,000 yesterday on a website but the "push" notification just disappeared into the ether on 4 attempts. The notification never showed up on my app. Gave up and paid by bank transfer. AIB are going to lose millions in business unless they fix it soon.
 
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