Key Post Affected by the Supervalu/Getaway Break scheme?

[Brendan Burgess]

The only Irish people affected by this are those who participated in the Supervalu or AXA Getaway Breaks Scheme before February 2012
If you did not participate in this, you are not affected.

You only need to check your transactions for the last month or so
Although the data accessed is over 18 months old, the data breach happened in October. So you need only check recent statements.

You do not need to change your card unless you have seen unauthorised transactions on it!

The card companies are advising people that they do not need to change their cards, unless they have already been charged for unauthorised transactions.

If the card was renewed since February 2012, you are not affected by this episode.

Visa debit cards were issued since the fraud, so AIB is advising that they are not affected at all.

But why not change the card anyway as a precaution?
You can call your card issuer and block the card, if you are a real worrier.
You will get a new card in about three days.
You will have to contact any company with which you have direct debits or subscriptions to set them up again, as it is a new number.


This is primarily a headache for the credit card companies
They are liable for any loss arising from the misuse of your card arising from this.


What protections are in place if they got my card details?
First of all, the credit card company has very advanced technology to check for suspicious transactions. So they will probably be stopped before they get to your account.

Secondly, check your statements frequently to make sure nothing gets through.

Thirdly, it's probably good housekeeping to keep a record of credit card and debit card transactions and to check your statements regularly

Should I change my PIN?
It is probably not necessary, although it's easy to change and it is probably good practice to change it from time to time.


Don't take any phone calls from people purporting to be from LoyaltyBuild or your credit card company
Scammers will exploit this and may call you pretending to be from one of these companies. Hang up, unless you initiated the call.

Don't respond to any emails about this
Again, scammers will use the publicity on this to do mass emailings hoping to con a few gullible people to log onto fraudulent websites to change their details.

 

[Brendan Burgess]

Bank of Ireland statement


Whilst we have no reports of fraud at this point we do recommend customers monitor transactions on their card closely. If a customer does suspect there are fraudulent transactions on their card they should contact the customer service number on the rear of the card.

We would like to reassure customers that the Bank has a highly effective real-time fraud monitoring system which has proven to offer customers high levels of protection in these circumstances.

We are currently reviewing the card data information from Visa and Mastercard and will take any action necessary to protect our customers from fraud.

Customers should rest assured that the Bank refunds any losses incurred as a result of fraud.

 

[Brendan Burgess]

[FONT=&quot]News Alert from The Irish Payment Services Organisation (IPSO)[/FONT]
[FONT=&quot]13th November 2013[/FONT]
A data hacking incident has occurred at a third party provider acting on behalf of a number of Irish-based retail loyalty schemes.

IPSO would like to reassure cardholders that the investigation into the matter thus far would suggest the Irish card numbers were affected from January 2011 up until February 2012 only. Most of the cards involved would have expired or have been replaced in the interim.

All Irish card issuer banks have received a full list of card numbers for those accounts affected by the incident and are monitoring those accounts for fraudulent spend. Initial results show no fraud trends that are attributable to this incident.

IPSO advises that cardholders should not be concerned regarding their accounts as they will not be liable for any fraud that has occurred as a result of this incident. It suggests the best course of action is to monitor accounts on a daily basis either online or over the phone and to then report anything unusual to the card issuing bank. At this time, those cardholders who believe they may have been affected, should have little cause for concern.

IPSO continues to investigate the matter with the relevant authorities.

~Ends~

For further information contact:
IPSO Ltd.
Tel: +353 1 663 6740
E-mail: info@ipso.ie
Website: www.ipso.ie

 

[Brendan Burgess]

From RTE.ie

Both AIB and Permanent TSB have confirmed to RTÉ that there is evidence of possible fraud on cards that were involved in the Loyaltybuild breach.


However, neither bank could confirm that actual fraudulent activity had taken place arising from the cyber attack - the largest such compromise to date in Ireland.

And...

Banks emphasise that it is customers’ responsibility to check activity on their cards.