Aer Lingus 4th best reputation among consumers with Ryanair close to last...

"In Newsweek's 2024 second-annual ranking of the Top 100 Global Most Loved Workplaces® list, The RepTrak™ Company was ranked #90."

Quotation from the RepTrak website linked to above. Does Newsweek's ranking algorithm differ from RepTrak's? Given the specialised nature of their work, I'd have expected RepTrak to rank higher than 90th out of 100.
 
This is the answer I got when I asked them for more information about their methodology.

Data is collected via a web-based questionnaire
Respondents are taken from a nationally representative panel of Adults aged 18+.
We collect a minimum of 100 responses per organisation. and respondents must be somewhat/very familiar with the company they are rating.

We collect data on over 100 metrics around Reputation, Business Outcomes, Sustainability/ESG and Brand.
 

About

<strong>RepTra</strong><strong>k</strong><strong>® </strong>is the gold standard for measuring reputation
thereputationsagency.ie
RepTrak® is the gold standard for measuring reputation
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Sounds less gold standard and more brass neck to me...
Brendan Burgess said:
This is the answer I got when I asked them for more information about their methodology.
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I worked in government departments and public services that received bad press nationally every week for years. Occasionally, it became embarrassing reading and hearing news of some stupidity or bad workmanship. But, most of us just ploughed on hoping things would improve. I remember one occasion where the local trade union branch invited a reporter from The Cork Examiner to justify his criticism of “our”performance. We were a quiet lot when he advised that if we created news he would print it - and that was his job.

And we continue to criticise Ryanair; but many working there are good performers, something many forget.
 
IF all these companies at the bottom of the list are so bad, why do we keep on using them?
 
Peanuts20 said:
IF all these companies at the bottom of the list are so bad, why do we keep on using them?
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In some cases you've no choice in that they are state bodies or semi state or official eg Irish Water, HSE, RTE, FAI, An Bord Pleanala.

In some cases the alternatives are as bad as each other e.g. Eir, Sky
 
Peanuts20 said:
IF all these companies at the bottom of the list are so bad, why do we keep on using them?
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Possibly because some/many of us wouldn't have the same impression of some of the companies at the bottom.

For example, I have nothing but praise for my interactions with the HSE (93rd place) and Ryanair (95th place) over the past decade. and longer. But I accept that others have been less fortunate, (although it's possible that some may have had unrealistic expectations).

And I'm baffled over what interactions consumers have had with RTE (98th place) in the period under review. I wasn't happy with that howling banshee who represented us in the Eurovision song contest last year, but, that apart, they're been OK.
 
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Marsupial said:
And I'm baffled over what interactions consumers have had with RTE (98th place) in the period under review.
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I'm assuming it reflects the revelations about barter accounts, Ryan Tubridy appearance at Public Accounts Committee etc.
 
odyssey06 said:
I'm assuming it reflects the revelations about barter accounts, Ryan Tubridy appearance at Public Accounts Committee etc.
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I'm sure that it does. And when I read that the survey reflects "the level of trust, respect, admiration and esteem the public has for 100 of the largest, most familiar and most important organisations in Ireland" I can see why poor RTE got a bad rating!

I would have considered the Houses of the Oireachtas as being among the "100 largest, most familiar and most important organisations in Ireland" but, strangely, they don't appear to feature in the list, although I haven't seen the full list. As a matter of interest, are An Garda Siochana included?
 
Peanuts20 said:
IF all these companies at the bottom of the list are so bad, why do we keep on using them?
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Where there are options it's all about price. The travel industry is a good example of one where a correlation between customer satisfaction and profitability no longer exists.
 
Peanuts20 said:
IF all these companies at the bottom of the list are so bad,
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They're rated as"bad" based on one outfit's proprietary algorithm. That outfit in turn is rated 90th out of 100 based on someone else's "badness" algorithm. It's all about filling column inches for the media publishing inconsequential commentary on some PR outfit's nonsense output - the media commenting on the media. Paper still doesn't refuse ink, even since digitalisation.

That said, I could publish recent interactions with parts of the HSE that have resulted directly in my successful insistence that my specialist care be transferred to different hospital in a different county. They managed to disappoint my low expectations of them. My experiences would make a "poor" rating look like praise.The HSE needs serious help and not from a paltry PR agency survey.
 
Marsupial said:
For example, I have nothing but praise for my interactions with the HSE (93rd place) and Ryanair (95th place) over the past decade.
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I spoke too soon! or Ryanair must have been following me!

This morning they emailed me to tell me that my winter flight to the sun had been re-scheduled to the following day. Luckily, I was able to promptly book a convenient Aer Lingus alternative, so I asked for a full refund, which was one of the options offered.

I wonder how long it will take them to refund me ............................. watch this space!
 
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Marsupial said:
This morning they emailed me to tell me that my winter flight to the sun had been re-scheduled to the following day.
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I read recently the UK CAA rapped them on the knuckles after flight issues, saying their UK entity is selling tickets on a schedule that requires a minimum of 17 planes with only 15 registered to fly resulting in frequent rescheduling and cancellations.
 

Ryanair and the CAA aren't ever the best of pals. In the incident that you refer to, it would appear that the CAA was so irritated by Ryanair's valid criticism that it decided to fight dirty.

Ryanair fury after rescue flight to pick up air-rage diversion blocked by CAA

Exclusive: ‘It’s utter bull**** that people were put into hotels last night,’ said Ryanair DAC chief executive Eddie Wilson
www.independent.co.uk
 
Marsupial said:
Ryanair and the CAA aren't ever the best of pals. In the incident that you refer to, it would appear that the CAA was so irritated by Ryanair's valid criticism that it decided to fight dirty.
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Ryanair criticised the CAA for not allowing it to break CAA rules and use an unregistered plane. How do you see that as valid?
 
Leo said:
Ryanair criticised the CAA for not allowing it to break CAA rules and use an unregistered plane. How do you see that as valid?
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Because the CAA is meant to be pro-customer, and on this occasion some witless CAA pen pusher with the IQ of a jennet decided to dump on the unfortunate passengers when a perfectly acceptable, pro-passenger alternative was available.
 
Marsupial said:
Because the CAA is meant to be pro-customer, and on this occasion some witless CAA pen pusher with the IQ of a jennet decided to dump on the unfortunate passengers when a perfectly acceptable, pro-passenger alternative was available.
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Seriously? The CAA are primarily charged with the safety of aviation within the UK. Just like every other aviation authority in the world, they have a set of regulations that carriers must abide by regarding aircraft specification and safety standards. Just like every other authority, they will not allow any carrier to ignore those rules just to save a few quid. Ryanair of course know this but chose to throw the toys out of the pram and are trying to spin this to pressurise the CAA by getting all the social mediots worked up. Commercial aviation isn't an area I want an individual to have the authority to ignore the rule book.

From a pro-consumer perspective I would commend them for calling Ryanair out here for continuing to sell tickets for flights they know will be reschedules or cancelled. They're running a model where the flights with most sales will go ahead, poorly sold flights will be rescheduled or cancelled. There isn't much pro-consumer thought in that model.
 
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