I had planned a trip with my daughter and taken out travel insurance.
Two days before we were due to go my husband felt ill and presented himself to a&e. He was admitted with suspected tb.
As I had a cough I rang my family gp and he advised me not to travel until I had been tested.
I have tried to claim from the travel insurance company. I sent in the necessary forms & letter from my gp. They then requested a copy of my medical history for the last 3 yrs which I provided. But because my gp did not log my phonecall they have refused my claim. My gp has also provided another letter to the insurance company stating that its his policy to only log visits and not phonecalls.
I must not have called from my own mobile because I cannot see the call on my bill. With being in and out to the hospital and dropping the kids to relatives to be minded etc. I honestly cant remember whose phone I used.
Where can I go from here?
Two days before we were due to go my husband felt ill and presented himself to a&e. He was admitted with suspected tb.
As I had a cough I rang my family gp and he advised me not to travel until I had been tested.
I have tried to claim from the travel insurance company. I sent in the necessary forms & letter from my gp. They then requested a copy of my medical history for the last 3 yrs which I provided. But because my gp did not log my phonecall they have refused my claim. My gp has also provided another letter to the insurance company stating that its his policy to only log visits and not phonecalls.
I must not have called from my own mobile because I cannot see the call on my bill. With being in and out to the hospital and dropping the kids to relatives to be minded etc. I honestly cant remember whose phone I used.
Where can I go from here?