I noticed a free trail for Acai berry online in April of this year and to avail of it all you had to do was pay for shipping of the free trial. I foolishly did and 3 months later €75.00 euro is been taken from my credit card every month.
When i saw the first payment going out i got a mail saying that as i had not returned them within the 15 day period i was being charged for them. I accepted that i did not notice this when i was putting in my details.
I phoned MBNA immediatly and they said that they cannot stop the payment as i have to contact the company and cancel my contract with them- i did not think i had a contract!
MBNA did however call them and put me through, I read the customer service person the riot act and they told me that i would recieve a mail in next 48hours stating that my details would be removed.
I checked my credit card online yesterday as it has happened again and I went through the same process phoning MBNA and they put me through to customer service saying i will get the 48 hour e-mail etc..
I have repeatedly mailed them and they do not reply to my mails.
I asked MBNA if i cancel my credit card will that stop the payments, they said no but they can possibly look for a refund next month if they take it again, but they were no help to me this month.
Has anyone any advice for me as to what i can do? I was so foolish and I am normally so careful. I feel i have no where to turn.
When i saw the first payment going out i got a mail saying that as i had not returned them within the 15 day period i was being charged for them. I accepted that i did not notice this when i was putting in my details.
I phoned MBNA immediatly and they said that they cannot stop the payment as i have to contact the company and cancel my contract with them- i did not think i had a contract!
MBNA did however call them and put me through, I read the customer service person the riot act and they told me that i would recieve a mail in next 48hours stating that my details would be removed.
I checked my credit card online yesterday as it has happened again and I went through the same process phoning MBNA and they put me through to customer service saying i will get the 48 hour e-mail etc..
I have repeatedly mailed them and they do not reply to my mails.
I asked MBNA if i cancel my credit card will that stop the payments, they said no but they can possibly look for a refund next month if they take it again, but they were no help to me this month.
Has anyone any advice for me as to what i can do? I was so foolish and I am normally so careful. I feel i have no where to turn.