A walk through the UK Pension application process

[Brendan Burgess]

I am helping a friend to register for this.

When we get to the Identification bit, it says

So we are stuck.

I have to choose two and have none of them.

 

[Brendan Burgess]

I logged out and am logging in again. It looks as if I chose the wrong option here the first time.

 

[Brendan Burgess]

It's now asking me

 

[Brendan Burgess]

I don't know what this is or how and why I got here.

 

[Brendan Burgess]

 

[Brendan Burgess]

You have to choose option 1

 

[Brendan Burgess]

Is someone really saying that anyone,despite a lack of computer literacy, can navigate all this?

 

[Threadser]

Those who may not be used to downloading apps could certainly find the process a bit daunting. However the app gives step by step instructions and is easy to use. Once you can take a photo of your face using your phone and can place your passport as per instructions on the phone, then the process is straightforward. I completed the check in about 5 minutes.

 

[Brendan Burgess]

What does this mean? When the person was born?
When did they start living here in the UK?
When did they start living in the current address?

 

[jpd]

Yes, if the person lived in the UK from birth - I don't think you have to second guess the questions

Getting your passport photo validated on your phone can be a bit hit and miss, but eventually it will work as long as you have good lighting

 

[Brendan Burgess]

Yes, if the person lived in the UK from birth - I don't think you have to second guess the questions

I put in the date he left because we thought it meant the date he started living in Ireland.

But it just shouts back

 

[Brendan Burgess]

I just put in a 2015 date and it seemed happy enough

 

[Brendan Burgess]

Now I am stuck on this

 

[DannyBoyD]

just put in a 2015 date

Was that a random date or the actual year the person moved to the UK?

 

[Brendan Burgess]

A random date

 

[DannyBoyD]

am stuck on this

Not following why you're stuck - the page gives the reasons

 

[DannyBoyD]

random date

Put in the actual date (as near as the person can recall) - they can cross check with other datasets.

 

[DannyBoyD]

NI38 has all the guidelines.

 

[DannyBoyD]

anyone,despite a lack of computer literacy, can navigate all this

Print CF83, fill it in and post it.

 

[Brendan Burgess]

Not following why you're stuck - the page gives the reasons

But what forms did I submit?
Why did I want to see forms?

There was no button to go forward to "next"