90,000 Former Ulster Bank Customers Overcharged Interest on Loans

Hi all, I wrote to them asking for a breakdown of the figure which I received this week. There is no compensatory element to the total figure they have offered - it simply consists of the Additional Interest Accrued + Shortfall in Capital + Future Increase in NMR.

A friend who used to worked for a bank once told me they pay out compensation for errors on customer accounts as standard, so I will definitely be writing to them requesting compensation and taking it to the Financial Services Regulator if needs be. This error didn't make me lose my house, but the bank wouldn't have lent me €800 free of charge so I'm not accepting zero compensation from them.

In case anyone fancies joining me in this, the relevant postal address is:

Ulster Bank Ireland DAC
FAO: ALP
PO Box 5168
Ballyogan
Dublin 18
 
Damcw thanks for coming back and letting us know, I will follow up with them too because I rang their helpline and I was told that part of the breakdown did represent a compensatory amount but couldn't give me the actual breakdown of the figure. My adjustment as he called it is for almost €2,200.
 
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