the wife wants to change mobile phone provider from o2 to 3. so she rang 3 and she already knew the prepay package she wanted. the cust service guy was useless, didnt know the package and my wife was telling him what the package was in great detail, its quite straightforward, and its on the 3 website! after 10 minutes my wife gave up and said she'd ring again. regardless of whether the agent was an Indian/Pakistani in dublin or over there, you would imagine they would train or monitor their staff. My wife was fuming and I was listening to the conversation, it was hilarious!