A warning to all but where do I stand?
I ordered a contract phone from o2 website on 30 April and paid by cc, I got an email acknowledgment immediately. On 2nd May I got an email saying my order was rejected. I spoke to cs on 3 May and it was explained that my credit rating was underscored and I was told to apply again. I did and order was accepted. I paid by cc.
Imagine my surprise today when I got my cc statement and found 02 had taken 2 payments from my cc, one on 1st of May and another on 3rd of May. When my 1st order was rejected it would have made sense to credit back but this did not happen. I just rang 02 and was told, we cant find 1st order, so luckily I had kept email with order number. I then had to fax my cc statement to show the 2 amounts, with a copy of the email. I was then told I will recieve a refund by cheque within 2 weeks. That means they will have had my money for going on 8 weeks. Is this not theft or do I just accept it as another 02 cock up. My gut feeling is that they are not going to break their back to give me the refund and I am tied into a 12 month contract anyway.
It sure leaves a bad taste in the mouth and does not say a lot for 02 cs.
noah
I ordered a contract phone from o2 website on 30 April and paid by cc, I got an email acknowledgment immediately. On 2nd May I got an email saying my order was rejected. I spoke to cs on 3 May and it was explained that my credit rating was underscored and I was told to apply again. I did and order was accepted. I paid by cc.
Imagine my surprise today when I got my cc statement and found 02 had taken 2 payments from my cc, one on 1st of May and another on 3rd of May. When my 1st order was rejected it would have made sense to credit back but this did not happen. I just rang 02 and was told, we cant find 1st order, so luckily I had kept email with order number. I then had to fax my cc statement to show the 2 amounts, with a copy of the email. I was then told I will recieve a refund by cheque within 2 weeks. That means they will have had my money for going on 8 weeks. Is this not theft or do I just accept it as another 02 cock up. My gut feeling is that they are not going to break their back to give me the refund and I am tied into a 12 month contract anyway.
It sure leaves a bad taste in the mouth and does not say a lot for 02 cs.
noah