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    Alert: Some Virgin 360 boxes do not allow you to record

    We've decided to live with not having recording. Most of our TV is Netflix. If I had recording, I would use it to record Sky Sports (especially golf) and then scroll through the innumerable ad breaks. It's great for that. I've been onto them about it a few times and I get stonewalled. They have...
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    Alert: Some Virgin 360 boxes do not allow you to record

    The good news is that BBC4 is back. The bad news is that when I press the record button, I still get the CS6031 error. But now, instead of saying it cannot locate my HD, the message says, “If you don’t have a Main TV 360 box with a HD, certain features such as recording are not available...
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    Alert: Some Virgin 360 boxes do not allow you to record

    Just clicked on your link. The message in the link is exactly what I'm seeing since yesterday when I click on BBC4. Definitely gone from my Apollo 360 box, at least for now. D.
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    Alert: Some Virgin 360 boxes do not allow you to record

    You don't have the Apollo 360 streaming box, correct? You have the regular 360 box with built-in HD for recording and you're already receiving BBC4 on HD with it, I imagine. In which case, you have no issues, as far as I know. The message which appears on my screen says that BBC4 is no longer...
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    Alert: Some Virgin 360 boxes do not allow you to record

    BBC4 was one of my go-to channels. I don’t watch news/reality/quiz TV. Just arts, docs and sport. Hope they sort it. I’m going to contact them again about charging me for a basic service - recording - that I don’t have. The last time I spoke to them they said they were working on it and...
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    Alert: Some Virgin 360 boxes do not allow you to record

    Another thing… BBC4, which was only available on Virgin TV in standard definition, disappeared yesterday. A note on the screen says it’s not longer available in SD. And, apparently, you can’t record the other BBC channels via Virgin TV. (I can’t record at all, so I can’t confirm this.) A...
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    Pixelating on new Virgin 360 box

    Hi Theresa, Not clear which of us you're referring to. If it's me, the external cable and the entry point in the wall (in my upstairs office) were both replaced when I signed up to TV a couple of weeks ago. I've been with Virgin BB for years and I've never had an issue with it. Problems only...
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    Pixelating on new Virgin 360 box

    Brendan, Thanks for the clarification. That's not what you would expect from a box connected by cable. Should be no issues given the strength of the signal the box is getting. Would be no harm in doing a signal speed test by connecting a computer to the router by cable. We're signed up to...
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    Alert: Some Virgin 360 boxes do not allow you to record

    Brendan, Just to be clear, when you say you have the 360 box, is that a streaming box (about the size of a packet of cigarettes, and it takes its signal by WiFi from your router), or is it a regular box connected directly to the router by cable? Thanks. D.
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    Which broadband provider?

    Two weeks in, my experience so far with this piece of Virgin Media kit... https://community.virginmedia.com/t5/Stream-from-Virgin-Media/Apollo-360-box-buffering-problems/m-p/5501438?lightbox-message-images-5501367=221959iAE505DCC4FF95F6A#M5370...
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    Which broadband provider?

    Unless your router is in the same room as the tv, or your house is wired for coax, then yes they are offering the 360 box. Sky are heavily advertising their equivalent at the moment. D. Ps. If the buffering gets worse - it’s only happened on Sky sports a few times so far - I’ll put a WiFi...
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    Which broadband provider?

    Yes. If you Google the Apollo 360, you can read about it. All you get is that box, which is about the size of a packet of cigarettes, and a remote control. It took ten minutes to install. Like a Google dongle, it takes its feed by WiFi from our VM router which is in my upstairs office. (I leave...
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    Which broadband provider?

    Thanks. I've been with Virgin for BB for years. I had Sky for tv only, and that for a long time too. I opted for a Virgin all-in bundle for this year. D.
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    Which broadband provider?

    Ps. I'm not sure what you mean by FTTH. As in, can the cable that Virgin are currently using to supply my BB be used by another supplier? Virgin installed this cable, so isn't is theirs? Thanks. D.
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    Which broadband provider?

    I was on satellite dish with Sky. I’m now on Apollo 360 box (tv via WiFi, like a Google dongle) with Virgin. So, seamless switching back won’t be possible. But, that’s a year away. D.
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    Which broadband provider?

    Precisely. My Sky box was still fully functional, so they had every right to keep charging for it, until I cancelled it. This is nothing like gas an electricity where all providers piggy-back on the same infrastructure. D.
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    Which broadband provider?

    I had a mare trying to close my Sky account (I was out of contract) with a woman in one of their Asian call centers. She kept saying that she had to complete "protocols" and wouldn't close the contract unless I revealed who my new supplier was and how much they were charging me. It got quite...
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    Which broadband provider?

    Reading this thread is salutary. Compared with the regulation of energy, phone/tv/broadband is bandit country - have you ever tried extricating yourself from a Sky contract? Comreg is spineless. We should be able to seamlessly switch. Simply put, we can’t. D.
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    Pixelating on new Virgin 360 box

    Have you tried a WiFi speedtest on your phone while standing next to your tv? It won’t help your problem, but in order to stream HD tv, you will need to be getting about 25Mbps. If you have a 4K tv, your phone will need to be showing about 40Mbps. I recently switched to Virgin for tv and also...
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    Non-contributory state pension calculation question...?

    My mother-in-law was on a non-contributory State pension. (As a full-time artist she was exempt from tax and PRSI) It was her sole income. She went into a nursing home in 2017 under the Fair Deal Scheme. Part of the Fair Deal arrangement was that 80% of that pension was taken to pay her part of...
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