I am acting on behalf of my granddaughter who is 14 yrs of age
This is awarning to other customers, they are not following the consumer legislation.
She is complaining about the service that she received from Carphone Warehouse.
I purchased a mobile phone 18th Nov 2008 and returned it faulty 25th Nov when it was replace.
I returned it again faulty on 14th Jan and it was replaced
I returned it faulty on 7th March and it was repaired.
I returned it faulty 17th June for a refund which was refused.
I have contacted customer services who refuse to give a full refund, and say it is there policy only to give refunds in the first 28 days and they will repair it again.
I am now in possession of a phone that will not work. after returning it 4 times.
I have also taken out extra insurance from Carphone Wharehouse, they say this is just for breakages.
Their records are also incomplete.
This is awarning to other customers, they are not following the consumer legislation.
She is complaining about the service that she received from Carphone Warehouse.
I purchased a mobile phone 18th Nov 2008 and returned it faulty 25th Nov when it was replace.
I returned it again faulty on 14th Jan and it was replaced
I returned it faulty on 7th March and it was repaired.
I returned it faulty 17th June for a refund which was refused.
I have contacted customer services who refuse to give a full refund, and say it is there policy only to give refunds in the first 28 days and they will repair it again.
I am now in possession of a phone that will not work. after returning it 4 times.
I have also taken out extra insurance from Carphone Wharehouse, they say this is just for breakages.
Their records are also incomplete.