Wexfordman
Registered User
- Messages
- 415
Hi,
My elderly mother bought a dishwasher on line from a uk retailer.
No issue with this, sods law, stuff goes faulty. However a repair man has been out 3 times to try and fix (it has NEVER worked) since she got it approx 1 month ago. They now say that the unit needs to be replaced and sent back to the UK retailer.
Now the retailer is trying to charge my mother approx 200stg for shipping new one over and the old one back. I know for a fact that they are not entitled to do this, and EU law says they cant. I have quoted this to them, and they are refusing to budge, saying they are not obliged to pay for shipping costs to replace the faulty unit.
It seems they are not going to budge from this position, so we need to chase this further, would appreciate some advice on how to deal with on line retailers in the UK in these matters, I've done o with Irish retailers in the past (lodged small claim against them, and this generally gets it sorted), but not sure how to resolve it with a foreign trader ?
They do have a number of accreditations, and we will be making a complaint to the manufacturer and the retailers associated memberships etc, but with regard as actual punching power, how do I go about enforcing them to refund in full etc.
Regards,
Wexfordman
My elderly mother bought a dishwasher on line from a uk retailer.
No issue with this, sods law, stuff goes faulty. However a repair man has been out 3 times to try and fix (it has NEVER worked) since she got it approx 1 month ago. They now say that the unit needs to be replaced and sent back to the UK retailer.
Now the retailer is trying to charge my mother approx 200stg for shipping new one over and the old one back. I know for a fact that they are not entitled to do this, and EU law says they cant. I have quoted this to them, and they are refusing to budge, saying they are not obliged to pay for shipping costs to replace the faulty unit.
It seems they are not going to budge from this position, so we need to chase this further, would appreciate some advice on how to deal with on line retailers in the UK in these matters, I've done o with Irish retailers in the past (lodged small claim against them, and this generally gets it sorted), but not sure how to resolve it with a foreign trader ?
They do have a number of accreditations, and we will be making a complaint to the manufacturer and the retailers associated memberships etc, but with regard as actual punching power, how do I go about enforcing them to refund in full etc.
Regards,
Wexfordman