Fairly bizarre stuff. I have long held a Smart Access Demand account with KBC (no doubt when I opened it the rate was reasonable). It always annoyed me that you could not transfer money from it online, it was fairly stone age years ago, never mind now. When I logged back in recently I was pleasantly surprised to see that the functionality for online payments had been added. I executed a payment last week and all went smoothly.
Today I attempted to make another payment, only to be told by the system that online payments were not permitted from Smart Access Demand accounts. I called KBC who confirmed over the phone that due to a glitch some of these accounts are able to make online payments, but when this is happened KBC then act and switch off the functionality. This is both annoying and worrying, as I'm not sure what it says about KBC's IT and security infrastructure etc. But worst of all, they are keeping their customers in the dark ages deliberately. "Smart Access" indeed.
It probably doesn't need to be said but I'd be very reluctant to consider KBC for any account at all.
Today I attempted to make another payment, only to be told by the system that online payments were not permitted from Smart Access Demand accounts. I called KBC who confirmed over the phone that due to a glitch some of these accounts are able to make online payments, but when this is happened KBC then act and switch off the functionality. This is both annoying and worrying, as I'm not sure what it says about KBC's IT and security infrastructure etc. But worst of all, they are keeping their customers in the dark ages deliberately. "Smart Access" indeed.
It probably doesn't need to be said but I'd be very reluctant to consider KBC for any account at all.