Eircom installed broadband and phone this week, they completely removed the master socket and installed a combination socket modem/telephone. The telephone and modem work OK on the master socket but the telephone will not work on the upstairs socket, they have obviously messed up the original connection.
I tried to contact customer support and talked to a Asian who did not know what a master socket was and started asking lots of irrelevant question to which I told him 'quite the red tape and get the engineer back'.
I then sent a message via their website in those little square message boxes and was then told it could take 5 working days to respond, all I want to do is get the guy back. I have got 14 days to cancel my contract though
I tried to contact customer support and talked to a Asian who did not know what a master socket was and started asking lots of irrelevant question to which I told him 'quite the red tape and get the engineer back'.
I then sent a message via their website in those little square message boxes and was then told it could take 5 working days to respond, all I want to do is get the guy back. I have got 14 days to cancel my contract though