Hi there,
Just wondering if anyone could help me - bought a bike last weekend and realised when it was assembled that the back wheel is faulty, is totally bent and not safe to use.
Brought it back to the sports shop where I bought it, and explained that i would like a refund as it is faulty and the manager said he could do nothing, that they just supply the bikes but I would have to contact the manufacturer ( he said that this was stated on the box but I have thrown away the packaging )
I find it hard to understand that there was nothing the store could do except give me a UK phone number to ring. Just wondering are they correct or should I be entitled to a refund?
Many thanks for any help you can give.
Just wondering if anyone could help me - bought a bike last weekend and realised when it was assembled that the back wheel is faulty, is totally bent and not safe to use.
Brought it back to the sports shop where I bought it, and explained that i would like a refund as it is faulty and the manager said he could do nothing, that they just supply the bikes but I would have to contact the manufacturer ( he said that this was stated on the box but I have thrown away the packaging )
I find it hard to understand that there was nothing the store could do except give me a UK phone number to ring. Just wondering are they correct or should I be entitled to a refund?
Many thanks for any help you can give.