I see that they are about to appoint a Quality "Czar" at Tallaght.
I dont envy the Quality "Czar" in the role.
The QC needs to put in a quality system and not just overlay (or worse still parrallel) the existing highly disfunctional admisinstration system.
When the documented management system is in place everyone has to work it (and that includes Constultants, Administrators, other Medial and Paramedical Professionals, and other roles in the organision). The system has to go accross functional departments, up and down with in functional departments and espcecially at the interfaces between departmentst and the interfaces with consumers and suppliers.
Attempts to resist (or subvert) the operation of the quality system have to be robustly dealt with.