So who has the worst customer service?
My contender would be Smart Telecom Customer Service.
1 800 number constantly engaged.
Help line phone menus that are impossible to navigate and usually after 30 mins on hold you end up with some eejit that tells you 'Sorry wrong department' so he/she transfers you off to the ninth circle of hell again.
Assurances that they will call you with an update never ever kept.
Records of the problem routinely lost so you have to start from scratch again.
They'd say Mass if they thought it would get rid of you.
My personal favourite: if they can't fob you off with some blather and you try an pin them down on a time/date to fix the problem they will slide out by saying 'well that’s actually an Eircom problem' and our SLA blah blah blah.
All I can say is thank God for mobile phones.
Smart Telecom.....not so smart
So any other contenders?
My contender would be Smart Telecom Customer Service.
1 800 number constantly engaged.
Help line phone menus that are impossible to navigate and usually after 30 mins on hold you end up with some eejit that tells you 'Sorry wrong department' so he/she transfers you off to the ninth circle of hell again.
Assurances that they will call you with an update never ever kept.
Records of the problem routinely lost so you have to start from scratch again.
They'd say Mass if they thought it would get rid of you.
My personal favourite: if they can't fob you off with some blather and you try an pin them down on a time/date to fix the problem they will slide out by saying 'well that’s actually an Eircom problem' and our SLA blah blah blah.
All I can say is thank God for mobile phones.
Smart Telecom.....not so smart
So any other contenders?