my2leftfeet
Registered User
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- 288
Stayed in a hotel on Sat night. Arrived at reception on Sunday morning to pay bill. Credit card number had been given in advance to secure the room. We advised reception that we wished to pay by a different card. They advised that it had already been processed. Were they entitled to do this? We hadnt approved the amount [it was fine] - but they had put it through at 9.15am without authorisation. Receptionist was quite rude and no apology was offered. Am I incorrect to assume that a) card number is given to secure room only - so the hotel are covered in the event of no-show b) we should have approved the amount they took from the card.