O
OMBR
Guest
Hi, we booked our wedding in May and paid a hefty deposit (they stated it was non refundable). Recently my baby nephew has become very ill so we've had to cancel...Yesterday I rang the hotel explaining our heart break etc in the hope that they would show some compassion but all they offered was to refund us some of the deposit if they resell the venue..I am sick and disgusted and cannot believe their response.....anybody got any advice?