I had some firewood delivered recently, seems odd now given the current good weather but it was a good price! The courier used a motorized pallet truck to unload both pallets and place them against a boundary wall. As one of the pallets was not square - it had started to lean away from the pallet truck - the middle of the load hit the top of the wall before the bottom of the pallet was flush with the wall. This dislodged the top course of bricks and knocked a few completely out of place. My kids spotted it and said it to the driver who initially denied it but then said to contact the company. I've done so on several occasions and am always promised they will get back to me but it has been a month without any significant progress. What are my rights here? Is it the company who supplied the wood I should be chasing or the courier themselves?