I'd like some feedback and advice. I did a major renovation job exactly three years ago and the Volkera Synergy combi boiler was installed on an extension wall. All worked OK but after black puffs of smoke emerged, the original building company was called back. They said that the heat exchanger was disintegrating and needed replacement. They will charge per hour and charge me the replacement at twice the price it is available from either the UK or IRL distributor.
As someone who had their last boiler for more than 20 years, it seems a bit suspect that the boiler needs so much work and expense after 3 years. After querying the building company they just ignore me. I haven't paid them for the visit and they haven't been chasing me - which makes me even more suspicious.
Any advice? Is it worth persuing through the small claims court / consumer organisations?
thanks very much!
As someone who had their last boiler for more than 20 years, it seems a bit suspect that the boiler needs so much work and expense after 3 years. After querying the building company they just ignore me. I haven't paid them for the visit and they haven't been chasing me - which makes me even more suspicious.
Any advice? Is it worth persuing through the small claims court / consumer organisations?
thanks very much!